Contact Blue Heart Services
Confidential. No judgment. No commitment — just a conversation about how we can help.
Calling Is the Most Confidential Way to Reach Us
Federal law — HIPAA and 42 CFR Part 2 — protects everything you share from your first contact forward. Phone conversations are confidential. Text and email are not.
Mon–Fri: 8am–6pm
If you reach voicemail, leave only your name and phone number. We return calls confidentially.
Your Privacy Is Protected by Federal Law
Because Blue Heart Services provides substance use disorder treatment, your records are protected by HIPAA and 42 CFR Part 2 — a federal regulation specific to SUD treatment that applies stricter protections than standard HIPAA. This covers every contact, every record, and every conversation from your first call forward.
What this means for you: We cannot share your information without your specific written consent — not with your employer, your family, or (with limited exceptions) law enforcement.
The Best Way to Reach Us Is by Phone
A real person from our team answers during business hours. There’s no phone tree and no commitment — just a confidential conversation about how we can help.
Call 513.790.3033Text and email are not private channels for health information. Calling is protected under federal law.
What Happens When You Call
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A person answers
You will speak with a member of our team — not a hotline operator or an automated system. Everything is confidential from the first word.
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Brief intake questions
We will ask a few questions to understand your situation. There is no commitment and no judgment — the goal is to understand how we can help.
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Clinical assessment scheduled
If we're the right fit, we schedule a comprehensive ASAM assessment with a licensed clinician to determine the appropriate level of care.
In Crisis Right Now?
If you are thinking about suicide or in immediate emotional distress, free help is available 24 hours a day.
- 988 — Suicide & Crisis Lifeline. Call or text 988 (24/7, free, confidential).
- 911 for any life-threatening emergency.
- SAMHSA National Helpline. Free, confidential treatment referrals at 1-800-662-4357 (24/7).